WASHINGTON — (HEALTHCAREDIVE)
Urology of Virginia, a globally recognized leader in urologic care, is reinventing patient education and clinic efficiency through its partnership with EngagedMD. As the demand for streamlined, high-quality patient education grows, the practice is leveraging EngagedMD’s digital education and workflow automation tools to enhance patient comprehension, reduce administrative burdens, and improve overall care delivery.
Innovating urologic care with digital solutions
For over a century, Urology of Virginia has been at the forefront of pioneering urologic treatments. Now, with more than 30 specialists across six locations, the practice is taking a bold step in modernizing patient education. Dr. Langston, Managing Partner and Chief Executive Officer at Urology of Virginia, saw an urgent need to standardize patient education and optimize clinic efficiency.
“We kept repeating the same information for patients with similar conditions. It just wasn’t sustainable, especially with our resources stretched thin. We needed to standardize the patient experience so that everyone got the same consistent and efficient care,” said Dr. Langston.
From vasectomies to prostate biopsies: A practice-wide transformation
Initially introduced to improve vasectomy consultations, EngagedMD quickly proved its value. “I managed to see 45 patients in one day, and 95% had completed the modules. The prepared patients came in with minimal questions, allowing a relaxed and efficient consult,” said Dr. Langston.
Building on its initial success, Urology of Virginia has now embraced EngagedMD as the standard tool for patient education across its broader clinic, seamlessly integrating it into their workflow to handle top disease states and procedures. This digital solution ensures consistent, efficient care at scale, improving both patient comprehension and the overall experience. The clinic is expanding its use of EngagedMD across high-volume procedures like prostate biopsies and BPH and Kidney Stone treatments, while also developing comprehensive patient education for prostate cancer care.
Dr. Langston further reflects, “It was night and day from what that would have looked like in a pre-EngagedMD era.” Despite the shorter consultation times, Dr. Langston maintained a personal touch: “I could still talk to patients and have more personal conversations about specific post-surgery expectations based on their jobs or lifestyle.”
“In an industry facing serious workforce shortages, we have to find ways to manage patient volume without compromising the quality of care. EngagedMD has been a key tool in making that happen,” he added.
“After watching the Vasectomy module, I think patient comprehension is very good, and it's shaving off at least 50% of the time it takes me to see them,” added Dr. Sappal, a Urologist at Urology of Virginia.
EngagedMD expands its reach
EngagedMD has already transformed patient education in fertility care, currently working with 2 in 3 fertility patients and providers, reducing consultation times, improving compliance, and enhancing patient experiences. Expanding into urology was a natural progression, bringing the same time-saving and efficiency-boosting benefits to a specialty with high patient volumes and complex treatment pathways. Just as EngagedMD has revolutionized fertility care, they are now bringing this same model to urology at scale, improving both the patient experience and overall clinic efficiency.
“Urology providers face the same challenges we’ve helped solve in fertility care - limited time, increasing patient volume, and the need for better patient comprehension,” said Ross Goglia, Director of New Markets at EngagedMD. “Our partnership with Urology of Virginia is a testament to how digital education can enhance efficiency while keeping patient care personal.”
By streamlining patient education and automating administrative workflows, EngagedMD is empowering Urology of Virginia’s providers to spend more time where it matters most, delivering expert care to their patients.
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About
About Urology of Virginia
Urology of Virginia has provided comprehensive urological care in Hampton Roads for over 100 years. Today, its team of over 30 urologists continues to use the latest technology and research to offer innovative care. Globally renowned, the practice continues to grow to meet the needs of all patients and has six locations throughout Virginia.
About EngagedMD
People perform best when they are empowered to do the work they love. The thing doctors and nurses love is taking care of people. EngagedMD automates patient education and admin, two time-intensive functions that get in the way of carers actually caring for people. Medical practices that use EngagedMD save up to 56 minutes of patient time per day, which means more time for high-quality consults, more space to support patients, and more moments to breathe. The effect? Happier staff taking better care of more people.
For more information about EngagedMD’s urology offerings, visit https://www.engagedmd.com/urology
